Newsroom

Insurers make exclusions in some new policy offers

Life and health insurers are trimming their policy offerings in the wake of the Covid-19 pandemic, because some risks linked to the virus are deemed too great.

Partners Life founder and risk expert Naomi Ballantyne said it was important consumers knew what they were covered for, particularly if they were renewing or switching policies.

She said existing policies could not be altered, but getting cover for Covid-19-related issues was becoming harder to find.

"Things like redundancy, which are often optional benefits built into disability products, for example. Some companies - like ours - are applying a mental health exclusion for new customers, because the risk of stress and mental health claims is also unknowable and unquantifiable.

"Some companies have actually put [Covid-19] exclusions on the policies for new customers… so those circumstances wouldn't be covered for Covid-19-related claims at all, because they have decided that the risk is too high for them to accept."

She said consumers should seek advice from an advisor.

"You can still buy insurance for heart attacks, stroke, cancers, accidents all the other things that you could buy before … obviously if the only reason you want it is to cover yourself from Covid-19 then you're probably too late."

Ballantyne said people needed to be aware that policies such as income protection insurance, mortgage repayment cover or household expenses cover would not cover you if you were just in financial difficulty.

"Those are all disability policies so, if there is a health issue as a result of Covid-19, then those policies would definitely respond, but they're not unemployment benefits.

"Unless you've bought a redundancy option under those policies, then the standard disability benefit only responds to disability and not to, 'I'm out of work', which is not the same thing."

She said misconceptions around what health and life insurance customers could be covered for was important to clear up, and there had also been misinformation circulating on social media about medical insurance and the need to urgently buy it.

'The likelihood of you requiring private medical treatment, which is what medical insurance policies cover for Covid-related issues, is pretty small… so while I certainly wouldn't discourage people from buying medical insurance, don't buy it to cover yourself from Covid-19 because that's not what that product is designed to do."

Ballantyne said some companies, including Partners Life, were offering premium holidays for periods of time, where the client could essentially put their policy on hold if they were struggling financially.

She said she would not recommend cancelling a policy if you were in financial difficulty because it may be difficult to get again with the pre-Covid-19 benefits still in place.

This article was originally published on RNZ and re-published with permission.

Help us create a sustainable future for independent local journalism

As New Zealand moves from crisis to recovery mode the need to support local industry has been brought into sharp relief.

As our journalists work to ask the hard questions about our recovery, we also look to you, our readers for support. Reader donations are critical to what we do. If you can help us, please click the button to ensure we can continue to provide quality independent journalism you can trust.

Comments

Newsroom does not allow comments directly on this website. We invite all readers who wish to discuss a story or leave a comment to visit us on Twitter or Facebook. We also welcome your news tips and feedback via email: contact@newsroom.co.nz. Thank you.

With thanks to our partners